Causes and remedies for problems when opening photos in Viber

Photo sharing is one of the most popular features of Viber, which is due, among other things, to the simplicity of the implementation of this feature and its smooth operation in most cases. Most often, IM client applications accept images without problems, but sometimes s find that they cannot and open an image file received from the caller. Let's consider what can be done to overcome these problems.

Why can't I open photos in Viber?

Opening photos from chat in messenger is perceived by s as something very simple, but in reality there are several hardware and software components involved in this process, each of which may malfunction or be misconfigured, leading to the problem that is discussed in this article. There are six main factors that make it difficult to receive content through Viber.

Reason 1: Low speed and / or poor internet quality

The technical specifications of the data link you are using may not be sufficient for the messenger to perform all its functions effectively. For example, many mobile Internet s, who do not experience difficulties exchanging text messages, experience problems when trying to open () "heavy" content, which can include large image files and files. To get out of this situation:

1. Try to give the system more time to the image file to your device, which is started by tapping the image thumbnail in chat. In other words, simply wait for the data to in its entirety without interrupting the process by exiting the full screen view of the image you are getting.
2. If the network connection you are using is unstable, that is, if you frequently lose the Internet on your device, disconnect the data link and turn it on again (for example, by briefly activating "Airplane mode". on the mobile phone). Then try opening the image again (possibly several times until you get a positive result) .Read more:
   Turn off and on the Internet on your iPhone.
   Ways to turn on the Internet in an Android environment

3. Change your WAN connection type, if possible. That is, disconnect from the mobile Internet and connect to Wi-Fi or do the opposite.

Ideally, and to avoid problems with the messenger in the future, ensure stable and high-quality access of your device to the global network by following the recommendations of the materials published on our website.

Read also:
How to configure Internet on your Android mobile phone
Android Mobile Internet Troubleshooting
What to do if Wi-Fi is not working on Android
How to fix Wi-Fi problems on your iPhone

Reason 2: Mobile Device Operating System Limitations

In order to open an image received via Viber and perform other actions in relation to it, it is placed in the device storage, where the messaging client is working. In the Android and iOS environment, applications can only access storage after permission has been granted, so s of these operating systems should check that the messenger is not prohibited from working with the device storage.

Read more: How to issue the necessary permissions for Viber to work in Android and iOS environments

It is absolutely necessary to grant Viber permissions to use the memory of the device by following the instructions offered in the previous link, for s who have received the notice in the messenger as recorded in the following screenshots.

Reason 3: Device memory is full

The inability to a photo of the correspondence in Vyber and then open it may be due not only to the aforementioned ban on access to the device ROM, but also to its banal overflow. If there is not enough free space or there is no space in the memory of the device, the messenger simply will not have a place to copy the graphic files. In these situations, the solution to the problem in question will be the application of procedures that involve the freeing of space in the storage.

Read more: How to clear the memory of iPhone and Android mobile phones

Cause 4: Viber client application is not working properly

Failures in the work of Viber applications for different operating systems occur as a result of mistakes made during the development of the software, as well as due to violations in the process of its installation on the 's device. If you suspect that the messaging client is to blame for the inability to open an image, do the following.

1. Update the Viber application to the latest version, following the instructions of the operating system of the operated device.Read more:
   How to update Viber for Android and iOS to the latest version
   Update Viber on your computer
2. If updating the version of the messaging client does not fix the situation, reinstall it. It is highly recommended for s who have installed a modified version of the application through unofficial methods and are trying to use it.Read more:
   How to uninstall Viber messenger from your Android phone and iPhone
   How to uninstall Viber from your computer
   Viber messenger installation on different platforms

Reason 5: Principles of application of messaging functions

Many Viber s are perplexed by the inability to see photos of group dialogs and chats, which were accidentally or intentionally deleted and then restored in the messenger from a backup. In fact, there is no error, because the Viber backup procedure does not involve saving the files received and transferred by the to the file that is being generated. After restoring the conversation history from the backup created by the messenger, you will see the text of the messages and the structure of the chat, that is, the data about the events and the time of sending / receiving the messages, including the multimedia.

But if the photos were not ed to the device memory before creating the backup or deleted from the storage before displaying the backup in the messenger, instead of the thumbnails of the images, the recovered correspondence shows a « container »empty and when an attempt is made to open it, it indicates that the image source file is missing. Thus, once received and then deleted, the photo cannot be viewed.

To access photos lost in the described situation, you can only ask the sender to resend them. To avoid these cases, activating the media autoload options in the Viber client settings for Android or iOS can help to some extent. We would like to add that to store important photos received via mobile messenger, the most suitable solution would be to copy them to the computer.

Read also: How to save Viber photos to your PC disk

Reason 6: Service interruption

In general, it can be said that Viber is currently a reliable information exchange system and constantly improved by its developers, but the probability of sudden global failures in its operation should not be excluded.

During the existence of the courier, there have been several cases in which it stopped working for several hours almost completely, and this was found simultaneously in more than one country in the world. On the side, these "crashes" prevented Vibera client applications from connecting to the system en masse, not to mention the availability of the ability to retrieve files transferred via messenger.

If you ever come across a situation similar to the one described, you just have to wait for the experts to get the service up and running again. To avoid the possibility of wasting time and effort recovering important data in the future, learn and use other systems as a backup channel for information exchange.

Read also:
Sending photos by email
How to send photos with WhatsApp on Android, iOS and Windows
Sending images via Skype
Using Yandex Disk to send images

Conclusion:

Knowing the principles behind the operation of Viber allows you to avoid problems when using it, as well as to quickly eliminate the consequences of a malfunction, should it occur. This refers not only to the problem described in the article, but to almost all other errors that the messenger may encounter.

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